Working Safely in customers homes and business place

  • Follow advice and guidelines as stated on the government website.
  • For more information, please visit gov.uk or your local government site.

Personal and Professional Conduct

  • Be courteous and respectful to all customers, their properties and belongings at all times
  • Will not act in a verbally or physically confrontational manner towards customers or general public
  • Respect customers privacy and maintain confidentiality with regards to any information obtained by working with customers and their properties
  • Make arrangements prior to any visits to customers properties
  • Comply with current Health & Safety requirements and only carry out works that fall within their professional ability
  • Goods supplied should meet customers requirements, be fit for purpose and comply with UK legislation
  • Only obtain contact information for potential customers via lawful means and do not undertake door to door sales

Communications

  • Provide honest and realistic information about work dates, the length of the job and price
  • Inform customers if they are unable to carry out agreed works, to enable customers to locate an alternative
  • Keep to all appointments booked and to the time agreed. If they are unable to make the original time or date, they must contact customers to try to re- schedule wherever possible

Quotes, payments
& contracts

  • Be specific and set out a clear, detailed quotation document
  • Terms & Conditions to be provided (and in accordance with the Consumers Rights Act 2015) and to include 14 day cooling off period if applicable
  • Invoices to be supplied to customers with payment terms
  • Full payment will not be taken until work is completed and payment should not be demanded in cash